NEXT CHAPTER COACHING
WEBSITE TERMS & CONDITIONS AND PRIVACY POLICY
Last updated: June 2026
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PART 1 — WEBSITE TERMS & CONDITIONS
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These Terms & Conditions govern your use of the website www.thenextchaptercoaching.co.uk (the "Website") and the services offered by Next Chapter Coaching, operated by Nyasha Mutavayi, a sole trader based in London, United Kingdom ("we", "us", "our").
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.
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1. ABOUT US
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Next Chapter Coaching is operated by Nyasha Mutavayi, a qualified psychotherapist and certified life coach. We provide life and mindset coaching services to clients in the UK and internationally via online platforms.
Contact: hello@thenextchaptercoaching.co.uk
Website: www.thenextchaptercoaching.co.uk
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2. SERVICES
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Next Chapter Coaching offers 1:1 life and mindset coaching services. Our services are coaching in nature and are distinct from psychotherapy or counselling, even where the practitioner holds psychotherapeutic qualifications.
Coaching is not a substitute for professional mental health treatment, medical advice, legal advice, or financial advice. If you are experiencing a mental health crisis, please contact your GP or an emergency mental health service immediately.
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3. CLARITY CALLS
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We offer a complimentary 45-minute Clarity Call to explore whether our services are a suitable fit. This call is provided free of charge and does not constitute a coaching session or create a contractual relationship.
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4. PROGRAMME AGREEMENTS
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Upon agreeing to work together, clients will receive a separate Coaching Agreement which governs the terms of the coaching relationship, including payment terms, cancellation policy, confidentiality, and scope of services. The Coaching Agreement takes precedence over these Website Terms in relation to the coaching relationship.
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5. INTELLECTUAL PROPERTY
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All content on this Website — including text, images, blog articles, programme descriptions, and branding — is the intellectual property of Next Chapter Coaching and Nyasha Mutavayi. You may not reproduce, distribute, or use any content without prior written permission.
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6. DISCLAIMER
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The information on this Website is provided for general informational purposes only. While we take care to ensure accuracy, we make no warranties regarding the completeness, accuracy, or suitability of the information provided.Results from coaching vary between individuals. We do not guarantee specific outcomes from our services.
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7. LIMITATION OF LIABILITY
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To the fullest extent permitted by law, Next Chapter Coaching shall not be liable for any indirect, incidental, or consequential loss arising from your use of this Website or our services.
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8. THIRD PARTY LINKS
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This Website may contain links to third-party websites (including Calendly for booking). We are not responsible for the content or privacy practices of those sites.
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9. GOVERNING LAW
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These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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10. CHANGES TO THESE TERMS
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We reserve the right to update these Terms at any time. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.
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PART 2 — PRIVACY POLICY
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This Privacy Policy explains how Next Chapter Coaching collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. DATA CONTROLLER
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Nyasha Mutavayi, trading as Next Chapter Coaching, is the data controller for personal data collected through this Website.
Contact: hello@thenextchaptercoaching.co.uk
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2. WHAT DATA WE COLLECT
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We may collect the following personal data:
· Your name and email address (via contact forms)
· Information you share voluntarily in your enquiry
· Booking information (via Calendly)
· Website usage data (via cookies and analytics)
We do not collect sensitive personal data without your explicit consent.
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3. HOW WE USE YOUR DATA
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We use your personal data to:
· Respond to your enquiries
· Schedule and manage Clarity Calls and coaching sessions
· Send information relevant to your enquiry
· Improve our Website and services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
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4. LEGAL BASIS FOR PROCESSING
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We process your data on the following legal bases:
· Legitimate interests — to respond to enquiries and manage our coaching practice
· Contractual necessity — to fulfil our coaching agreements
· Consent — where you have explicitly opted in
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5. DATA RETENTION
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We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Coaching client records are typically
retained for 7 years following the end of the coaching relationship.
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6. THIRD PARTY SERVICES
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We use the following third-party services which may process your data:
· Squarespace — website hosting and contact forms
· Calendly — appointment scheduling
· Google Workspace — email communication
Each of these services has its own privacy policy.
We recommend reviewing them directly.
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7. COOKIES
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This Website uses cookies to improve your experience and analyse traffic. You can control cookie settings through your browser. By continuing to use this Website, you consent to our use of cookies.
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8. YOUR RIGHTS
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Under UK GDPR, you have the right to:
· Access the personal data we hold about you
· Correct inaccurate data
· Request deletion of your data
· Object to or restrict processing
· Data portability
To exercise any of these rights, please contact us at:
hello@thenextchaptercoaching.co.uk
We will respond within 30 days.
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9. COMPLAINTS
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If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk | 0303 123 1113
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10. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time. The current version will always be available on this Website.
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PART 3 — COACHING DISCLAIMER
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IMPORTANT: Please read this carefully.
Coaching vs Therapy
Next Chapter Coaching provides life and mindset coaching services. Although Nyasha Mutavayi holds psychotherapeutic qualifications, the services offered through Next Chapter Coaching are coaching services and not psychotherapy, counselling, or any form of clinical treatment.
Coaching is a forward-focused, goal-oriented process. It is not designed to diagnose, treat, or cure any mental health condition.
Not a Substitute for Professional Help. If you are experiencing significant mental health difficulties, trauma, or are in crisis, please seek support from a qualified mental health professional or your GP.
Results
Individual results from coaching vary. We do not guarantee specific outcomes. The work requires your active participation and commitment.
Confidentiality
All coaching conversations are held in strict confidence, subject to the exceptions outlined in your Coaching Agreement (including risk of harm to
self or others).